Reference

Terms & Conditions for level 789

Our Terms & Conditions set the rules for opening, using and maintaining your level 789 account in Indonesia.

Account conductWallet recordsPolicy accessLocal-law wording
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level 789 Terms & Conditions for level 789
CLEAR HELP ROUTES

Get policy help before account action

A clear contact path matters when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification or a login step does not complete, send the account identifier…
Wallet status For DANA, OVO, GoPay or QRIS questions, keep the payment reference and amount ready…
Policy wording When a clause is unclear, quote the sentence or section name you are asking…
ACCOUNT RECORD CARE

How we handle policy duties

Your Terms & Conditions questions often involve personal details, payment records or access history, so our process keeps each request tied to the correct account.

Data handling

We use account details and payment references for the account action or support question they relate to. When you ask about DANA, QRIS or a bank transfer, provide the reference rather than sending unrelated personal documents.

Cookies

Cookies can keep a sign-in path and selected page state working between visits. Your browser controls cookie choices, but changing them may affect account access or the way the Terms & Conditions page remembers your position.

Login security

Keep your password and phone verification details private, and use your own device when completing account steps. We may ask for account-specific details through support, but we do not need your password or a one-time verification code.

Record retention

We retain account, policy and payment records for the period needed to operate the service, answer disputes and meet applicable obligations. A request about a record should identify the account and the date or payment reference involved.

Policy changes

When Terms & Conditions wording changes, we place the current version on this page and identify the relevant effective date when available. Review the policy before using the account again, especially after an account, wallet or access rule has changed.

Change requests

To ask for a correction or clarification, use the account support route and describe the exact record or clause. We check the request against your account details, explain the next step and apply access rules where local law permits.

Answers about your account terms

These Terms & Conditions answers address the questions we expect you to ask before opening or continuing an account. They cover eligibility, policy versions, payment references, data requests, device access and contact steps. If your situation is not listed, quote the relevant clause when you contact us so we can respond to the precise account question rather than provide a general platform reply.

You can read the current Terms & Conditions on this page before opening an account or using the lobby. Check the policy wording and any effective date shown here, then contact support with the section name if a clause about access, wallets or account security needs clarification.

Yes. The Terms & Conditions cover payment records and account actions connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account steps. Keep your payment reference so we can match the transaction to your account if the wallet status needs checking.

The account path can be opened from a mobile browser, with phone verification completed before account access. Your eligibility depends on local law. If a mobile login or policy page behaves differently from desktop, contact support with the device message and account identifier.

Use the account support route and identify the record you believe needs correction, such as a profile detail or payment reference. Do not send a password or verification code. We review the request against the account record and explain what can be changed under the Terms & Conditions.

We may update the Terms & Conditions when account procedures, payment handling, security practice or applicable rules change. The current wording is published on this page. Read it before further account use, because the effective version is the one that governs the relevant action.

Save the receipt or transaction reference, note whether the rail was DANA, OVO, GoPay, QRIS, bank transfer or virtual account, and contact support through the account route. We compare the payment record with the relevant clause and explain the next account step.

Yes. Access depends on local law and is available where local law permits. Your location and account details may affect eligibility or an account action. If you are unsure how this applies to you, ask support before opening or continuing the account.

Related Pages

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